Customer Data Platform – The Guide
                            Customer data under control
Sprawling amounts of data, dissatisfied customers, no new customers in sight… then it’s time for a Customer Data Plaform. In the course of digitalization, companies are constantly generating and collecting large amounts of information. These often end up in different places, distributed across different systems with separate databases that may be physically networked, but not symbiotically. This leads to data silos, the scope of which is constantly increasing, but the benefits are sometimes reduced due to the immense administrative effort. This is where an application comes into play that links various data sources, combines and cleanses the data they contain in order to make meaningful use of this processed customer data. This application is the above-mentioned Customer Data Platform. But first things first:
What is a customer data platform?
Today, information about customers comes from a variety of sources. Data is collected on websites, in apps, in social media and much more, or is stored in customer databases. There they either remain unused or are used singularly for the medium where they were generated. This is where a customer data platform comes in: it supports companies in collecting, storing and managing data from various sources. It breaks open the data prisons and brings the separately collected information together in one place.
Why a customer data platform?
What does the customer gain from a Customer Data Platform?
What do you get from a customer data platform?
Why Customer Data Platform “PLUS”?
The usual approach with a CDP is to access first-party data. In order to be able to work with them at all, they are brought into the same shape. The result is a packaged data package that provides an all-round view of the customer. This is a big step towards digital sales. To perfect this, however, you need that “PLUS”, that little bit extra. This consists of various components that are used to refine, refine and utilize the data.
PLUS 1: Clean-up
PLUS 2: Enrichment
PLUS 3: Access to new potentials
Why “udo” from Schober?
Schober is at home in the world of data. This can also be seen in “udo”, the customer data platform that offers the “PLUS”. With “udo”, the data silos are not only merged, but the data is cleansed in advance, because meaningful analyses work best with clean data. In addition, “udo” enriches the data with information from the integrated data universe. This provides valuable additional information. In addition, the customer’s own data is compared with the potential from the data universe. The result: you can see at a glance what would be possible and have the option of implementing this in “udo” straight away.
PLUS 1: “udo” cleansing
Data is not only freed from its silos and merged, but also cleansed. A clean basis for clean work.
PLUS 2: Enrichment with “udo”
Schober’s data expertise and comparison with the integrated data universe enhances data with valuable additional information. More knowledge leads to added value, because the expanded database enables the “udo” AI to determine perfect target groups in order to play out campaigns in a targeted manner and automate contact routes.
PLUS 3: New customer potential with “udo”
By analyzing existing customers, “udo” identifies new customer potential from the integrated data universe. These can be used directly from “udo” for new customer campaigns across all channels (digital and print).
Naturally, “udo” adheres to the highest standards in terms of data protection, compliance and security.
    
                            
                            
Solving complex challenges and curiosity are two central motives in her life. And challenge is not the usual business phrase: Katrin gets to the bottom of things. She joined Schober in April 2020 as Head of Digital Strategy to drive the roadmap of the 
She is also fascinated by travel and contact with a wide variety of people in her private life. At a young age, she begins to explore the world on her own. As opportunities increase, so does the travel radius; to date, she has visited over 70 countries. And here, too, she likes to get to the bottom of things: on the occasion of her trip to Indonesia, for example, she organizes a two-week stay at an orphanage in advance to participate in local life. Among many other destinations, she repeatedly goes to sub-Saharan Africa, where she also meets her current husband Munene. But until the wedding in 2018, it should then take a moment.
                            
“I’ve been wearing the same hairstyle for years,” answers Semere Gebrab with a smile when asked what he would like to change. The answer demonstrates his sense of humor and shows that he doesn’t take himself too seriously. Semere’s approach to customers is completely different: They are always the focus of his attention. He has been working as a Senior Consultant at Schober since the beginning of the year and communicates the opportunities of data-driven sales and marketing. In many projects, “Brahm’s staircase is an ingenious tool that always shows the right path as a compass,” says Semere. Otherwise, the passionate sportsman speaks fluent Chinese, is a philanthropist, communicator and (in the car city of Stuttgart!) sometimes converts model cars from combustion engines to electric cars to relax. But it’s actually people who make him shine.       But one after the other.
                            
                            



